Customer Support Agent
Answers questions on WhatsApp, web chat and Instagram, day and night.
Softmining builds intelligent software, web and mobile apps, with deep expertise in AI, fintech and cyber security. From AI agents to payment platforms to round-the-clock threat monitoring, everything we build is secure from day one.
Three areas we know deeply, backed by the full stack of software, cloud and hardware services.
AI agents, chatbots, forecasting, computer vision and workflow automation built into your systems.
Secure wallets, payment integrations, lending, exchange and eKYC platforms, plus an agentic SOC co-pilot for financial security teams.
Penetration testing, 24/7 monitoring, firewalls and secure development that keep attackers out.
Custom desktop and enterprise software.
Fast, responsive sites and web platforms.
Android and iOS apps people enjoy using.
Brand identity, UI/UX and graphics.
Planning, delivery and tech advice.
Manual and automated testing.
Servers, cloud hosting and office networks.
Hands-on courses for teams and students.
CCTV and access systems installed and monitored.
We add AI to the systems you already use, so your team spends less time on repetitive work and more time on customers.
24/7 customer support on your website and WhatsApp.
Sales trends, stock predictions and alerts from your own data.
Invoices, reminders and approvals that run themselves.
Read receipts, forms and IDs into your system automatically.
Four AI tools we build for clients, running live in your browser with sample data.
Turns ordinary cameras into a guard that never blinks. It detects people and vehicles and alerts you the moment someone enters a restricted zone.
Learns from your past sales to predict the next three months, so you buy the right stock at the right time.
Reads receipts, invoices and forms and turns them into data your software can use. No more manual typing.
Reads every customer review, works out how people feel and drafts a reply for you. Understands English and Roman Urdu.
An AI agent understands a request, plans the steps and completes them in your tools. Pick a task and watch a team of agents handle it.
Waiting for the next task…
Answers questions on WhatsApp, web chat and Instagram, day and night.
Qualifies new leads, sends proposals and books demo calls.
Takes orders in English or Urdu and sends them to your POS.
Creates invoices, chases payments and matches bank entries.
Answers phone calls, takes bookings and transfers urgent calls.
Screens CVs, schedules interviews and answers staff questions.
Tracks competitor prices and market news, and writes your morning report.
Writes posts, replies to comments and reports what works.
We connect your apps and put AI in the middle, so routine work runs by itself and your team can focus on customers.
Estimate based on 26 working days, with AI handling about 80% of each task.
Your agents and workflows plug into the apps your business runs on. We build with n8n, Make, Zapier or custom code, whichever fits your budget.
We have built wallets, exchange systems, lending platforms and payment integrations for financial businesses. Fast for customers, safe for your balance sheet.
Mobile wallets, QR payments and Raast / IBFT transfers.
Loan origination, repayments, microfinance and branch operations.
Open accounts in minutes with CNIC OCR, face match and liveness checks.
Every transaction scored in milliseconds, with suspicious ones stopped.
Multi-currency POS, live rates and CXR receipts, from our own product.
Ledgers, reconciliation, audit trails and regulatory reports.
We build an intelligent SOC co-pilot that starts in supervised, read-only mode, helping security teams reduce alert noise and prioritise threats. As trust, testing and safeguards mature, it will progressively evolve towards greater autonomy, with human oversight and control.
From penetration testing to round-the-clock monitoring, our security team protects your systems, data and customers.
Ethical hackers test your apps and network the way real attackers would.
We watch your systems day and night and act on alerts fast.
Firewalls, VPNs and network segmentation set up properly.
Code reviews and OWASP practices in every project we deliver.
Encrypted backups so you can recover quickly from ransomware.
SPF, DMARC and filters that stop fake and dangerous emails.
Cameras, biometric doors and smart alerts for your premises.
Staff awareness training and policies that pass audits.
See what our audit checks on a typical business website. demo-shop.pk is a fictional example.
We help teams work better across departments and with their customers. Four things we never compromise on:
Every system we deliver can include AI: chatbots, predictions and smart alerts that take routine work off your team.
Speed decides whether people keep using software. We profile, automate and tune so your system stays fast as your data grows.
Agile sprints, continuous delivery and test-driven development. You see working builds early and often, not just at the end.
Encryption, proper authentication and role-based access, with traffic routed through secure channels from day one.
Pick an industry to see the system we built for it.
We have built systems for businesses of every size across Pakistan and beyond.
POS, inventory, barcode billing
Schools, colleges, academies
Currency exchange, accounts
Orders, kitchen, billing
Clinics, labs, pharmacies
Members, fees, attendance
Fleet, tracking, deliveries
Property, rentals, CRM
We pick proven technology that keeps your system fast, secure and easy to grow.
We study your business, users and goals, then agree scope and milestones.
Clickable designs and an early prototype so you can shape the product before heavy build.
Agile sprints with QA in every cycle. You review working builds every week.
Launch, training for your team, and ongoing support as you grow.
Two decades of combined experience in software, cloud, IoT and security systems, now working for your business.

Has managed and delivered IT projects for multinational organisations, from software development to IoT and security surveillance.

Builds cloud-based applications and leads our security surveillance and transmission technology projects.
Helping companies achieve their business goals through cost-efficient, customised, scalable and reliable technology solutions.
To be a top custom software and hardware technology company in the region, the U.S. and Latin America.
Share your idea. We reply with honest advice, a clear plan and a fair quote.
info@softmining.biz